Take command of every service call.
Flagship Command runs the service side of a technology business — tickets, work orders, inventory, deliveries, scheduling, secure remote support and team messaging — under your own brand.
One path from the first call to the finished job.
Most requests stop at the ticket. The ones that grow into real jobs carry everything forward — nothing is typed twice.
Everything a service team touches, in one system.
Every request, captured and accountable.
Calls and emails become service tickets with a customer, a site, a priority and a due date. Most are resolved right there; the ones that need parts or a visit are promoted to a work order with one click.
- Priorities with SLA targets — due dates calculated automatically
- Assignment alerts so technicians know the moment work lands
- Configurable work types, statuses and priorities — data, not code
- Comments & history on every ticket, with who did what
- Global search across customers, sites, tickets and orders
- Time tracking directly against the ticket
Jobs that need parts, people and paperwork.
Work orders carry the parts, labour and documents a job needs. A live board shows every job by status so the office can see the whole day at a glance.
- Live job board grouped by status
- Parts reserved from inventory the moment they are added
- Attachments & photos stored with the job
- Clock in / clock out time entries per technician
- Status history — every change recorded with a timestamp
- Printable work orders on your letterhead
Know what you have, where it is, and who it is for.
A stock ledger that understands the difference between what is on the shelf, what is promised to a job and what is in the back of a van.
- Multiple locations — warehouses, shops and vehicles
- Serial number tracking for every serialised product
- Reservations so committed stock is never double-sold
- Receive, adjust and transfer with a full movement history
- Low-stock and valuation reports
- Product categories with hardware vs. consumable handling
From the van to the customer’s signature.
Delivery tickets move parts out of inventory and onto site. Customers sign on screen, the form prints in black and white, and installed hardware becomes part of the site record.
- Delivery and pickup tickets tied to the work order
- On-screen signature capture
- Issue → deliver stock flow that updates inventory automatically
- Installed equipment recorded per customer site
- Printable forms that look right on any office printer
- Void with audit — nothing silently disappears
The whole picture of every account.
Customers have sites, sites have contacts and installed equipment, and everything you have ever done for them is one click away.
- Multi-site customers with contacts per location
- Pinned notes at customer and site level
- Equipment register — what is installed, where and when
- Related tickets, orders and deliveries on one screen
- Activity report per customer
- Encrypted personal data at rest
Put the right technician in the right place.
A shared calendar for jobs, appointments and resources. Assign people and see who is available before you promise a time.
- Shared team calendar with event types
- Resource assignment with completion tracking
- Technician workload reporting
- Linked to tickets and work orders
- Mobile access from the technician app
- Notifications when assignments change
Your team’s conversations, inside the system they work in.
Direct and group messaging shared between the web app, the Windows app and the mobile app — so nothing gets lost in personal texts.
- Direct and group conversations
- File, photo and video attachments with previews
- Read receipts and typing indicators
- Push notifications on Android
- Unread counts across every device
- Encrypted attachments stored server-side
Answers, not spreadsheets.
Reports are defined once and render three ways: on screen, as a branded PDF, and as CSV for your accountant or BI tool.
- SLA compliance and work order aging
- Technician workload and time by technician
- Time by customer and detailed time entries
- Stock valuation, movement and low stock
- Delivery summaries and outstanding deliveries
- Audit trail — every sign-in, print and export
Remote access designed to be trusted.
Connect to customer Windows computers and Android devices without a third-party remote tool — and without handing anyone the keys to your customers’ machines.
- End-to-end encrypted — the relay in the middle cannot read a session
- Signed session tickets — every connection is authorised by your server, verified by the device
- Permission-scoped — technicians only get the controls their role allows
- Tamper-proof session history — not even an administrator can edit it
- No keystroke logging — a record you can show your customer
- Simple enrollment — a one-time code read over the phone
Windows agent
Unattended access, file transfer, clipboard and session tools.
Technician console
A dedicated Windows app, one window per session.
Android support
View and control enrolled Android phones and tablets.
Push updates
Roll out new agent and console versions from the admin screen.
Web, desktop and mobile.
Web application
The full platform in any modern browser. Works as plain pages first, so it is fast everywhere.
Windows apps
Technician console and messenger for the desk, with signed installers and in-app updates.
Android app
Native technician app: work, customers, inventory, time, messages and remote control.
iOS
The same shared mobile screens, coming to iPhone and iPad in a later phase.
Your name on the door.
Every install of Flagship Command is branded for the business that runs it. Your logo, company details and contact information appear across the application and on every printed document.
- Your logo in the app, on the sign-in screen and on PDFs
- Your company details managed from the settings screen
- Your workflow — statuses, priorities and job types configured to match how you work
- Your server — deployed for you, or on infrastructure you control
Every sign-in, print, export and permission change is logged with the person who did it — so you can always answer “who changed this, and when?”
See Flagship Command running your workflow.
We will walk you through the platform with your own scenarios — and show you exactly what would be tailored for your business.